Frequently Asked Questions

Q: My family is being discharged from the hospital, how soon can we get started?

A: Typically we like to have a 7-10 day window of time so that we can complete all of our intake paperwork, do an assessment of your loved one and choose the perfect caregiver for YOUR family member. In an emergent situation this time can be escalated so please call us to discuss.

Q: I don’t know how much help we need or for how long. Do I have to sign a long-term contract?

A: No! We have long-term traditional home-care contracts and short-term contracts to fit your needs for however long you need the extra help, even if it’s just for a couple of days.

Q: Do you have a minimum amount of time that you will come out and care for my loved one?

A: Yes- we have a 2 day a week, 6 hour per shift minimum for signed contracts. Short-term contracts work a little differently, but a shift minimum of 6 hours is required.

Q: Are you insured and bonded?

A: Yes, we are both insured and bonded.

Q: Do your caregivers have experience with Alzheimer’s and/or Dementia?

A: Yes, all of our caregivers have hands-on experience with Alzheimer’s and Dementia AND we complete additional training in both subject matters. We also partner directly with the Alzheimer’s association to ensure we are providing the very best in care.

Q: Do you accept insurance for in-home care?

A: Yes we accept most Long-term care policies.

Q: Will my loved one have the same caregiver each time?

A: It is our goal to have a few amounts of people in and out of your home. Especially with Alzheimer’s and Dementia patients they need to develop a bond and trust with their caregiver. Obviously, when doing 24-hour care this makes it a bit more difficult but we do offer some unique things to help ensure that there are fewer caregivers in each home.